Warranties and Limitation of Liabilities
Nothing in these Conditions of Sale limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (“ACL“) (or any liability under them) which by law may not be limited or excluded. If you are a “consumer” under the ACL, the following notice applies to you:
“Our goods come with warranties and guarantees that cannot be excluded under the Australian Consumer Law (“Consumer Guarantees“). You are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.”
Your product may come with a manufacturer’s warranty. The manufacturer’s warranty is in addition to but may overlap with any rights and remedies you may have under applicable law, including any Consumer Guarantees. If you are not considered a “consumer” within the meaning of the ACL, the manufacturer’s warranty may be your sole remedy. However, you should check the manufacturer’s warranty carefully as many manufacturers’ warranties will not apply in a business or commercial setting. If you would like to make a claim under the manufacturer’s warranty, please contact our Customer Service Team.
You may also purchase a Maintenance Agreement at the time you buy your product. Such rights are in addition to but may overlap with any rights and remedies you may have under applicable laws including any Consumer Guarantees. The cost of the Customer Plan payable by you does not include any cost for benefits which overlap with your ACL rights.
Warranty and Customer Care Plan
All led signs sold by Customized Led are brand new and come with a full manufacturer warranty. For full terms please see our Warranties and Limitations of Liabilities above.
Customer & Business Care Plans
If you would like to further protect your product in addition to any manufacturer’s warranty that may be available, Customized Led offers Business Care Plans, which covers a range of led electronics and appliances.
Our Care Plans are only available for purchase at the time you buy your product. If you have purchased a Care Plan for your product, we will pay for the parts, labour and service call out fees (where applicable) when your product suffers a Mechanical or Electrical Failure subject to the terms and conditions set out in our Customer Care Plan brochure and Business Care Plan brochure.
Our Care Plan brochures contain further details with respect to the above features. You will receive a copy of our Care Plan Brochure when you purchase our Care Plan.
A separate Customer or Business Care Plan must be purchased for each product.
If you have purchased our Care Plan for your product, the “Customer Care Code” listed in your tax invoice will specify the period of cover. Our Care Plan brochures contain important information with respect to the maximum cover period for each “Customer Care Code”. Cover from our Care Plan starts at the expiration of the manufacturer’s warranty for your product, which is given by the relevant manufacturer.
Please check with the manufacturer with respect to the terms of the manufacturer’s warranty and the period of cover for your product that may be available.
Please note that customer care plans are only available for selected led signs and consumer electronics and do not include any products such footings or structures.
Your rights under the manufacturer’s warranty and the Care Plan are in addition to (but may overlap with) any rights and remedies you may have under applicable laws including any Consumer Guarantees. The cost of the Care Plan payable by you does not include any cost for benefits which overlap with your rights under the Australian Consumer Law.
How to make a claim?
To make a claim under the manufacturer’s warranty, please contact the relevant manufacturer directly or our Customer Service Liaison team on 1300 533 347. You will need your tax invoice when making a claim.
To make a claim under our Care Plan, please call the Care Plan contact number below or refer to our Care Plan brochure under “How to make a claim”. The brochure also includes information about pick-up and delivery for products to be repaired.
For orders prior to the 1st of April, 2022 that have a Customer Care Plan:
Customer Care Plan contact number: 1300 533 347 nationwide.
Repair of Products
If you return a product to us for repair (or replacement) and the product is capable of retaining user generated data, the repair (or replacement) of the product may result in the loss of the data. User generated data include files on a computer hard drive, telephone numbers stored on a mobile telephone, songs stored on a media player or games saved on a games console. Please ensure you back up your data before returning a product to us for repair, as we will not be responsible for the loss of any data you may leave on the product.
Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
For more information regarding our Warranties and Customer Care plans please visit the Full Terms and Conditions document.
Important Notes
Your warranty does not cover the following: lightning damage, water damage, salt damage (although every care has been taken to avoid this), wilful damage or vandalism. Please ensure you invest in adequate insurance coverage to protect your property against these instances. The most crucial part is to have a Business Care Plan to get your sign back running with as little down time as possible. The manufacturer’s warranty is by the original manufacturer not Customized Led.